My payment failed – what’s next?
Our system typically tries again after 48—72 hours. If we aren’t able to process your payment after that, your subscription will be paused until you unpause it. If your payment didn’t go through because of old billing details, our system will try to process your subscription once you update those. If you need some time, just pause your account anytime.
If you do need to change your payment details, please complete the following steps to ensure you don’t miss out on your box:
Please log in to your account
Choose Update Payment Details
Once your subscription payment has been updated, your snack box will be scheduled for dispatch.
When will I be charged for my order?
We take payment for your first box (or a gift box) immediately upon completion of your order.
Payment for your subscription will be taken subsequently at the end of each month after this. This let’s you receive your sub box regularly at the start of every month, so you never need to worry about becoming an old Mother Hubbard!
Can I temporarily pause my subscription?
Yes, subscriptions can be paused. You have complete control when you log in If you pause, upon reactivation of your subscription, you will roll into the next delivery schedule.
Discounts & Special Offers…
We offer discounts through the year, but we are a subscription service. If you use a discount to buy a single box and cancel your subscription before delivery, you will be refunded instead of receiving your award winning snack box.
Where do I enter my promo code?
Promotional codes, vouchers and gift card codes are entered during checkout with your adjusted balance clearly shown. Usually these are in the yellow boxes above our checkout. If successful you’ll see a message to say your code is accepted. If you have any problems, we are happy to help!
We care about your pup’s health & well-being, that’s why every Franks Snack pack is grain free, low in fat and contain no artificial ingredients. Suitable for all dogs, even those with allergies, suffering from diabetes or tackling obesity.